Kforce Enterprise Service Desk Specialist Jr in Norfolk, Virginia

Kforce has a client looking for individuals in the Norfolk, Virginia (VA) to fill an Enterprise Service Desk Specialist Junior position as soon as possible.Responsibilities:

  • Provides remote support and for computers, printers, mobile devices, and peripherals

  • Other duties as assigned

  • Requires (1-3) years of related experience in Information Systems, or equivalent combination of experience and College level education

  • Experience with Microsoft Windows OS, versions 10, 8 and 7

  • Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software

  • Experience with Remote Desktop

  • Experience with Hardware/Software troubleshooting

  • Experienced in basic network troubleshooting (TCP IP)

  • Excellent customer service / customer interaction skills

  • Experienced with IT peripheral/Accessory and mobile device support (i.e., printer, scanner, MFDs and mobile device)

  • Experience with IT information assurance and cyber-security

  • Experience with Active Directory to include account creation / management and File Share permissions management

  • Exceptional communication and documentation skills for trouble-shooting and trouble ticket handling

Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information. Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:HoursMinimum Compensation:0.00Maximum Compensation:0.00