DXC Technology Critical Situation Manager - Network Operations Center - Secret Clearance in Norfolk, Virginia
DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally.
For more information, visit www.dxc.technology at http://www.dxc.technology/ .
DXC Technology has an immediate need in our US Public Sector group for a Critical Situation Manager- NOC Technician in Norfolk, VA.
As a part of the DXC U.S. Public Sector (DXC USPS) organization, The CSM reports to the Enterprise Operations Manager and is responsible for taking the initiative to drive resolution for critical issues under the purview the 24/7 Watch. The CSM is charged with managing technical bridges, maintaining a high awareness of issues as they develop, escalating to leadership as needed, provide coverage on the 24/7 in the event the EOM is unavailable, and other related duties as required. The CSM also provides mentorship to junior members, and helps ensure team compliance with administrative tasks and policies. Responsible for the oversight of monitoring events and incidents that affect server and service health across the Enterprise, documenting outage information including actions taken to respond to incidents and resolve the outage. The CSM with support from their team monitors multiple server solutions which are a critical to the functionality of our users’ ability to perform their mission on a daily basis.
DXC Technology is EEO F/M/Protected Veteran/ Individual with Disabilities