BioTelemetry, Inc. Clinical Liaison - Holter in Norfolk, Virginia

Clinical Liaison- Holter

Open on Location

Reports to: Director, Clinical services

Shift: 9:00AM - 5:30PM, Monday - Friday

  • Develop & maintain the relationship between Clinical Services and the physicains/accounts and other departments

  • Maintains clinical expertise, including but not limited to, the following areas and processes of the Holter Service Department

  • Demonstrates impeccable customer service to Clinical Services customers including patients and physicians/accounts and ancillary departments

  • Ability to resolve customer complaints via phone or e-mail

  • Ability to greet customers warmly and ascertain issue or reason for calling

  • Ability contact customers in order to verify information as needed

  • Ability to develop solutions and address/escalate issues appropriately and timely

  • Acts as Clinical Resource for, but not limited to the following:

  • Clinical Services

  • Sales Department

  • Training Teams – Clinical, Customer Service, Sales

  • Other departments as needed

  • Complete understanding of the Physician Notification Criteria

  • Facilitates communication with all locations that are performing Holter Services

  • Gathers, compiles and reports data for all areas performing Holter Services

  • Takes appropriate measures to obtain/clarify missing notification/report information and communicate resolution of escalated issues

  • Researches and analyzes issues

  • Comprehensive documentation of issues relating to MD/account communications including all areas affected

  • Contact MD practices as applicable

  • Participate in Continuing Education testing to ensure quality standards

  • Answers telephones in accordance with policies and procedures

  • Continuously evaluates and identifies opportunities to drive process improvements that positively impact the customer’s experience

  • Must maintain acceptable test scores

  • Participates and collaborates in Clinical Services special projects as assigned

  • Travel as necessary (< 25% may be required related to specific projects)

Performs other duties as assigned or circumstances necessitate

Skills & Experience

  • Demonstrate high level ability to recognize normal and abnormal ECG patterns

  • Ability to cross train and become proficient in all areas related to monitoring types and computer programs

  • Successful completion of BioTelemetry’s ECG Analysis Training Program

  • Ability to communicate clearly, appropriately, accurately and timely, both verbally and in writing

  • Ability to define problems, collect data, establish facts and draw valid conclusions

  • Detailed oriented with the ability to multi-task competing priorities

  • Demonstrated passion for excellence with respect to treating and caring for customers

  • Demonstrate excellence in all areas of Customer Service

  • Highly developed sense of integrity and commitment to customer satisfaction

  • Proficiency with Clinical Monitoring systems, reporting and data analysis, including but not limited to all Holter Services provided by BioTelemetry

  • Demonstrate proficiency with computer skills

  • Possess mature, sound judgment as demonstrated by decision-making & analytical abilities

Education

  • High School diploma or equivalent

  • College degree preferred

  • Graduate of cardiovascular or similar technical training school preferred, not required

  • CCT certification

  • 2 years of experience as a SMS

  • 1 year of supervisory experience

Mednet BioTelemetry Healthcare

ID: 2018-2912

External Company Name: CardioNet

External Company URL: http://www.cardionet.com/

Street: 5700 Lake Wright Drive